Associate Member of:
Customer Life Cycle Analysis
CRM Strategy Development & Implementation
Communication Campaigns including texts, direct mailing, newsletters and social media
Translation English to German or German to English
Keeping your existing customer base happy is one of the most challenging parts of running a business. Sometimes just offering your services is not enough to keep them active. An essential part of keeping your customer base loyal to your brand is a bespoke retention strategy that suits your customer life cycle.
At each stage of the customer life cycle different messages need to be communicated to your customers to ensure that your retention is as good as it can be. FouldsCRM is here to help you by not only analysing your customer life cycle but by also providing in depth retention strategies for each of the various stages within the cycle.
To view an example of a customer life cycle and the various communication messages needed, please click here.
During our first meeting which is free of charge, we will be talking about your business requirements, current communication campaigns, your customer base and offers targeted to them. Based on that we will put together a retention strategy highlighting current schemes to retain customers and outlining future campaigns that will increase return visits to your business.
If you would like us to take a closer look at your customer life cycle and the campaigns targeted to them, please do get in touch.